Policies

Welcome to Phoenixwear LLC, I specialize in making unique, fun, stylish, clothing just for boys! Here you will find coats/jackets that incorporate fun expression styles just for boys. You can’t find this in the stores, but here, I make items that will make your little boy feel special! He will have many options to choose from to express his own unique individuality that boys don’t find in regular stores. I will soon be designing other styles from shirts to pants, stay tuned!

If you don’t see what you’re looking for, feel free to send me a message and I can customize your order with other fabric and other fabric choices.

My goal is to give you the best shopping experience possible. I only sell quality handmade items that I create in my smoke-free, dog-friendly home.

Before making a purchase, please read the following information

 

Shipping:

Processing time: The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated Shipping Times:

Canada: 1-3 weeks

France: 3-5 weeks

Germany: 3-5 weeks

Italy: 3-5 weeks

United Kingdom: 2-5 weeks

North America: 3-7 business days

Europe: 2-4 weeks

Australia, New Zealand, and Oceania: 2-4 weeks

Latin America and the Caribbean: 3-5 weeks

North Africa and the Middle East: 3-5 weeks

Sub-Sararan Africa: 3-5 weeks

I’ll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

Payment is expected in full for each item, including shipping charges, before your item will be made and shipped. I use USPS shipping for all deliveries and provide you with a tracking number.

If you need an upgrade or insurance, let me know and I can update your shipping costs.

Please double check the address that you provide at checkout to ensure that it is correct. If you realize that the incorrect address was provided, please contact me within 24 hours. After this period of time, I may be unable to ship to another address. If you place a rush order, in order to ship your item to you as quickly as possible, shipping information cannot be changed after your order has been placed.

I ship throughout the U.S. and worldwide.

If your package is returned undeliverable, buyer is responsible for any additional costs associated with reshipping the order. It is the responsibility of the buyer to double check the shipping address before purchasing to ensure that it is correct. If you provide me with the incorrect address, I cannot issue a refund or replacement.

Phoenixwear LLC is not responsible for lost or damaged packages, but I will do everything possible to help you locate your package if it is lost. Please contact me about adding insurance to your order or purchase Priority Shipping at checkout for protection against lost or damaged packages. If your domestic package is insured, there is a 40 day period of time from the shipping day that must pass before an insurance claim can be filed. No refunds will be given before that time.

Only USPS Priority Express Shipping (1-2 business days) is guarantted by USPS to arrive a certain date. USPS First Class Shipping generally takes 2-5 business days and USPS Priority Shipping generally takes 1-3 business days, but in some cases it can take longer.

Shipping times for international orders vary depending on your location and can be up to 8+ weeks.

Shipping delays do occasionally occur, and I cannot guarantee delivery by a certain date, only that I can ship an item by a certain date. Please keep this in mind and place your order in a timely manner to ensure that you will still receive your item on time even if USPS does experience a delay.

Payment is expected in full for each item, including shipping charges, before your item will be made and shipped. I use USPS shipping for all deliveries and provide you with a tracking number.

If you need an upgrade or insurance, let me know and I can update your shipping costs.

 

Customs and Import Taxes:

PhoenixWear LLC is not responsible for duty, customs, or import taxes charged by your country for international orders. These are the buyers responsibility.

Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.

Payment Options:

I currently have all my purchases go through Esty.com at Phoenixwear LLC.

Esty keeps your payment information secure. Esty shops never receive your credit card information. I accept debit and credit cards, Paypal, and Esty gift cards. I do not handle any of your personal payment information.

Payments should be made within 24 hours of your purchase or I will have to cancel your order and relist the item.

New to Etsy? Here’s a helpful guide to making your first purchase: http://www.esty.com/help_guide_checkout.php

Michigan residents will be charged a 6% sales tax.

All coupon codes must be applied at the time of purchase. No sales, discounts, or coupon codes can be applied after an order is placed.

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations:

Please contact me within 24 hours of receiving your item(s) if you have any problems with your order. Please include a photo of the issue in your message to me, as well as photos of your packaging if your item arrives damaged. If there is an error on my part or your item is defective, I will issue a refund (full or partial, at my discretion) or replace your item.

Contact me within: 24 hours of delivery

Ship items back within: 7 days of delivery

Request a cancellation within: 5 hours of purchase

The following items can’t be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:

  • Custom or personalized order
  • Items on Sale

Conditions of return:

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your Order:

Please contact me if you have any problems with your order.

Privacy Policy Through Esty

Phoenixwear LLC Privacy Policy

-INFORMATION I COLLECT

To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information (I do not personally see your payment information, credit card details, etc- as these are processed securely through Etsy), and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of clothing, for example), if you contact me directly via Etsy messages or through a private note attached to your order.
-WHY I NEED THIS INFORMATION AND HOW I USE IT:

I rely on a number of legal bases to collect, use, and share your information, including:

-as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
-when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
-if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;
-as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

-INFORMATION & SHARING DISCLOSURE

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

-Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.

INFORMATION & SHARING DISCLOSURE

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

-Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.

-Shipping Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies (specifically USPS). I will share your personal information with these third parties, but only to the extent necessary to perform these services and ship your order.

-Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

-DATA RETENTION

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data, privately secured within my Etsy account (sold order receipts) for the following time period: 4 years. I only download your personal data when printing USPS shipping labels direct through Etsy’s shipping service in order to print these labels from home, and I promptly delete these files after completing and shipping your order.

-TRANSFERS OF PERSONAL DATA OUTSIDE OF EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

-YOUR RIGHTS If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

-Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

-Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

-Object. You can object to my processing of some of your information based on my legitimate interests and receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons. To opt out of emails that you have previously given me personal consent to join, you may also click the “unsubscribe” button at the bottom of any emails sent to you from Phoenixwear LLC. This does not include messages direct from Etsy, as I do not send these emails personally and you would need to unsubscribe from Etsy’s specific emails and services in order to retract your consent.

-Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

-HOW TO CONTACT ME

For purposes of EU data protection law, I, Mary Hart, am the data controller of your personal information within my shop at Phoenixwear LLC on Etsy.com. If you have any questions or concerns, you may contact me at Phoenixwearllc@gmail.com.

Additional policies and FAQs:

Custom and personalized orders:

My products can be personalized by adding names, appliques, words, pictures, and etc. The price for this is an additional charge. Should you wish for this type of customization (such as name on back, additional wording, number, pictures, etc) this comes with an additional fee for each customization per item. Please allow slightly longer processing times for complex customization. The fee will depend upon what is requested. Letters are $1 per letter, pictures start out at $10 per picture, and appliques start out at $10 per applique, contingent upon the size.

Sizing details:

The articles of clothing I make are not pre-shrunk. Please take this into consideration when considering what size to buy. See size chart to help make your decision.

Insert Size Chart

Size charts are meant to be used as guidelines and not a guarantee of a perfect fit. In some cases, actual garment measurements may vary slightly from those provided by the manufacturer, so please allow for small variances (half an inch or less). If height and weight ranges are provided, a person’s build or the construction of the garment can occasionally cause the recommended size not to fit. Returns and exchanges cannot be provided if an item does not fit as expected. If you have any questions about fit, please contact me before ordering.

Gift wrapping and packaging:

All of my products are shipped in quality packaging and arrive safe and secure.

Gift wrapping is not an option I currently offer. Message me to see what custom packaging options I offer.

Processing for already Pre-Made Coats

My processing time for Pre-Made Coats is generally 2-5 business days. This does not include transit time.

Processing for Made to Order

My processing time is generally 1.5-2 weeks for making garments according to a specific size on the size chart. This does not include transit time. This time can vary – please see my Shop Announcement and FAQ for my most current processing time estimate. If you need your item to ship sooner, please rush your order by purchasing my Rush Fee listing along with your item. Please do not request a certain ship date in the Note to Seller field when checking out without contacting me first.

Insert Size Chart

If you want custom sizing, where I am making a garment to your desired measurements, my processing time is generally 2-3 weeks for this. This does not include transit time. This time can vary – please see my Shop Announcement and FAQ for my most current processing time estimate. If you need your item to ship sooner, please rush your order by purchasing my Rush Fee listing along with your item. Please do not request a certain ship date in the Note to Seller field when checking out without contacting me first.

Please contact me prior to purchasing a rush order to ensure that I can meet your desired specifications by the ship date that you need. I am not able to rush some items. Rush orders will be filled within 3-4 business days, unless we have mutually chosen another ship date prior to your purchase.

I do offer many different fabric choices to choose from. Please remember the choices will depend on what I have in stock or what my local store will have in stock as well as the price for the item. If I have to special order the material from an online site, I will have to wait to receive the item until I can make the custom order. This could allow to a 4-6 week range before shipping.

If made ready to wear size according to the size chart, Rush order will be filled within 3-4 business days. If want specific measurements, rush orders will be 1.5-2 weeks for this unique customization.

Orders are final and may not be cancelled or altered after 2 hours from your purchase. In the event of a cancellation, I reserve the right to charge a restocking fee of 20% of your purchase price to cover the cost of materials that I have already been purchased to make your item.

Rush orders are final and may not be cancelled or altered after your purchase. In order to get your rush order to you as quickly as possible, these orders go into production immediately, so I cannot cancel these orders after they have been placed.

You may be able to choose your own materials for a product, please contact me for more specifics.

For custom orders and personalized items, I am always happy to provide digital proof upon request so that you can see what your item will look like with your unique design. For items currently listed in my store, one proof will be provided before payment; a purchase must to made to receive additional proofs. Due to the amount of time that it takes to create a new design, proofs for custom orders are provided only after a purchase is made.

Please be careful when you are making your customization selections at the time of purchase. I offer many options for shirt styles, color, and personalization. Changes may not be made to your order after 24 hours from your purchase. If you are unsure which options are best for you, please message me before you make your check out and I will be happy to assist you. Refunds and exchanges cannot be issued if you select the incorrect size, style, color, etc.

I cannot issue refunds or exchanges if incorrect information is provided in the Note to Seller. Please double check your spellings of all names and check to make sure that your monogram is provided in the correct order (typically first Last middle) before checking out.

I do my best to make sure that all of my product photos provide an accurate representation of item color. However, colors do sometimes appear differently on different devices due to your individual monitor settings. Colors and applique fabric prints may vary due to stock availability. In rare cases a different thread color, vinyl color, or fabric color/print may be used as a substitute for one that is out of stock.

If necessary information is missing from the Note to Seller field when you check out, I will attempt to contact you as soon as possible. If I do not receive a response within 24 hours of my message, I will make the item with the default choices from the maim product photo, or I will cancel your order if I am unable to fill it without your instruction.

If an order for a personalized item does not include the name or initials required for your order in the Note to Seller, I will attempt to contact you as soon as possible. If I do not receive a response within 24 hours of my message, I will make the item with the default choices from the maim product photo, or I will cancel your order if I am unable to fill it without your instruction.

In order to keep my processing time as quick as possible, I cannot provide photos of items before they are shipped.

I am always happy to answer any questions you may have about your purchase. Please direct all quistions to me in a Conversation before checking out rather than including them in the Note to Seller. Doing so will ensure that I can meet your desired specifications for your order.

Please do not take or use any images from my shop. All Phoenixwear LLC images are copyright projected.

More Information, Frequently asked questions

What is your processing time? Why does it take so long?

Processing time is currently 1.5-2 weeks. This is the time between when you order your item and when I ship it to you, and it does not include transit time.

Almost all of my items are made to order so that they can be customized with your exact design specifications. I work full time and a mommy to a toddler. Every moment I have for my craft is precious! A typical order takes around 3 hours to make, and orders with multiple items can take longer. It is important to me to produce high quality pieces that my customers can treause for a long time, so I take my time making each item.

Can you rush my order?

I do offer a rush fee if you need your item shipped sooner than 2 weeks:

Add hyperlink

Please contact me before purchasing to ensure that I am able to meet the timeline you need. Esty’s expected ship date will not reflect that you have rushed your order – the system has no way of knowing that you have purchased this upgrade. Know that I am hard at work to get your order to you in the processing time that we discussed before you made your purchase.

If I order multiple items, can you combine shipping?

Yes, when you add multiple items to your cart, it will combine shipping automatically to save you money on shipping. Contact me if you would like to place a second order and combine shipping before your first order has been shipped.

Can you make this jacket in a different size, style of shirt, or color scheme that isn’t listed?

Usually it is no problem at all for me to accommodate requests for different sizes, styles, or colors. Please contact me before ordering to assure that I can meet your design specifications. There may be an additional cost for your unique customization.

Can you change the wording in a design or add/remove an element?

This varies on a case by case basis. Please contact me for more information. In many cases, it is no problem to customize your design and I am happy to do so.

What size should I order?

I am always happy to answer questions about sizing. Please see the listing photos for detailed size charts for the item that you would like to purchase. I try to include as much information as possible in the item description about how sizes run and how an item fits. If you still have questions, feel free to send me a message and I will do my best to advise you.

Can I see a picture of the jacket unfolded or in another color?

If you don’t see a picture in the listing of the jacket unfolded or the design in another color, chances are that I don’t have a photo of it. You are welcome to ask and I will provide one if I can!

Do you take wholesale orders or offer a bulk discount?

I am happy to discuss wholesale and bulk pricing. The discount varies on a case by case basis and depends on the item that you are ordering and the quantity. Please contact me for more information.